How do I modify or cancel my booking?
Contact support with your reference code at least 4 hours before your appointment for modifications. Cancellations within 2 hours may incur a 25% fee. Use the contact form below for fastest response.
Is my payment information secure?
Absolutely. We use 256-bit SSL encryption and never store complete payment details. All transactions are processed through secure third-party providers. Your privacy is our priority.
What should I expect during my first visit?
Arrive 10 minutes early to complete a brief intake form. Your therapist will discuss preferences and any areas needing attention. All sessions are conducted in private, climate-controlled suites with premium amenities.
How long does payment verification take?
Verification typically takes 1-4 hours during business hours (9 AM - 10 PM). You'll receive email confirmation once verified. For urgent bookings, contact support with your reference code.
Are your therapists licensed and vetted?
Yes, all therapists hold current licenses and undergo comprehensive background checks. They are independent professionals with 2-8 years experience, rated 4.8+ stars by verified clients.
What is your privacy policy?
We maintain strict confidentiality. Client information is never shared with third parties. Sessions are private, and we use discreet billing descriptors. Review our full Privacy Policy for complete details.